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cC
cfourie C

1 reviews | Active since Jul 2017

03 May 2019, 07:36

Vodacom Woodlands Credit Note promissed from December 2018

Since December 2018 we have problems with our account. It was "fixed" half way....BUT we are still waiting for 2 x credit notes. Money that was taken wrongly from your account. It was admitted by Vodacom manager from Woodlands Vodacom Pretoria. And processed by him. Promised high and low from him that it is done. Every time we ask we are told it will be corrected on the nexts month billing cycle. Now how many months must pass. Vodacom is very quick when you owe them money,but the opposite does not apply. So now how is the useless one, vodacom ore the manager at woodlands branch!!

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Replies (4)
Vodacom
Vodacom's reply03 May 2019, 09:12
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Tea 
cC
cfourie C's update03 May 2019, 09:23
Reviewer Update
I am tried of telling the story over and over. You can Contact Andre (+27 82 ********** / ********** 11) at the Vodacom Woodlands shop. He has all the documentation etc
cC
cfourie C's update03 May 2019, 14:25
Reviewer Update
And so we wait.....still.....again......
Vodacom
Vodacom's reply09 May 2019, 13:27
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant store, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.

Regards
Vodacom Consumer Website Team