MS
Marinda S
1 reviews | Active since Jul 2019
28 Sept 2019, 16:39
Vodacom Woodlands are useless
My account was in the wrong person name for the last 3 years. They did want to send as any update, Statements or help us to change it to my name. We stop paying until they can short the mess they made. We Final shorted it out the mess that they made. And made the full outstanding payment. Now they made my account in arrears and block my sell service. If veen there 3 times to sort this **** out and each time they say the same thing it wil take 3 hours. ITS VEEN 3DAYS ALREADY. VODACOM GET YOUR **** TOGETHER
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Replies (2)
Vodacom's replyOfficial
28 Sept 2019, 17:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2019, 17:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Oct 2019, 09:20Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards,Consumer Website Team
As per discussion, query has now been resolved.
Regards,Consumer Website Team
Vodacom's reply04 Oct 2019, 09:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards,Consumer Website Team
As per discussion, query has now been resolved.
Regards,Consumer Website Team