Vodacom Woodlands

I received such bad service from Vodacom in Woodlands! I went to submit a claim for a lost phone, only for them to send me to the Menlyn branch. After going to Menlyn I was sent back to Woodlands. My claim was unsuccessful because my sim card was not used with the lost phone. What I find unacceptable is the fact that when I got the insurance I explained that my child will be using that device and nobody told me that my sim card must be used with that device. I have been paying insurance for nothing! I am very disappointed in Vodacom Insurance. I called the manager to ask why the consultant that activated my insurance did not explain this after I told him that my sim card will not be on that device. He just simply said that's how the insurance works!