Vodacom wont stop harrassment despite cancellation of contract

Item: Vodacom
Rating: 1
Author: karen W

i cancelled my contract with you last year one month exactly before the 24 month period by phone i was told the contract would be cancelled on the date on the application but now you are pestering me saying you have sent my account to a collection agency look i have sent so many emails about this that it was cancelled i am a pensioner as i told you people i have no pension and i am permanently disabled now so please go away and stop pestering an old woman who is very sick

Helpful (0)

Replies (2)

Vodacom's replyOfficial

22 Aug 2020, 13:30

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply22 Aug 2020, 13:30

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

karen W's updateReviewer Update

24 Aug 2020, 12:30

I want this to get through to you this contract was cancelled last year by phone i told the guy i could no longer afford the service as i am a pensioner no pension and recently gone into permanent disability, please make sure this gets through to someone as it was cancelled last year

karen W's update24 Aug 2020, 12:30

Reviewer Update