Vodacom wont review my credit portfolio

I have been with vodacom for over 10 years. My current contract is 2.5 years old and my account with Vodacom has never gone over 30 days. Despite this, Vodacom insisted on doing a credit portfolio review when I tried to upgrade 2 weeks ago. <br> <br> I phone Vodacom everyday, trying to get some response about the outcome of this \review"and no body can tell me what is going on. everyday its still pending.<br> <br> Regards"