Vodacom wont repair smar****ch provided

We took out a contract by vodacom 19 June 2015, with the contact we received Samsung Galaxy s6 Edge and a Cogito classic smart watch which the watch only work once. So eventually we took the watch back to vodacom Cape Gate to get it repair they took it in on the 8 December 2015 and with no reply or sms to tell us to pick up the watch or if it has been repaired , we came back from holiday went back to get the watch on the 9 January 2016. They told me that they cant fix the watch and they tested the battery and the battery is fine. They advised us to go to Samsung to get it repair by them but unfortunately they couldn't because the watch is not a Samsung product.<br> Went back to Vodacom 19 January 2016 to ask them to replace the watch or get it fixed because the watch is still on warranty, but they refuse and wont help cause they cant get it fixed and wont provided a new one and said i should rather go to a watch shop to get it fixed.<br> But why must we do that if the watch is still under warranty and they need to pay for it because the watch worked once, it's definitely a faulty product.<br> <br> Please help us HelloPeter.<br>