Vodacom wont reimburse me

I logged a service request with Vodacom on the 24th of December and the consultant that helped me assured me that between 7-14 days I will receive feedback. Its gone past 14 days and when I call the centre different stories are being told and no one can tell me a straight forward answer. This morning when I tried calling again I was told by the automated machine that my number has been blocked because they've detected that I call more than usual. Vodacom is **** and I wouldn't recommend it to anyone