AB
Anne B

1 reviews | Active since Jul 2018

20 Jul 2018, 10:21

Vodacom won't listen

We requested a quote from Vodacom to cancel our data packages last year. We paid by EFT and sent proof of payment. They credited our account, but they are still charging us on a monthly basis. We want the account cancelled completely. +353 83 ********** . Living in Ireland for a few years.

0
Replies (3)
AB
Anne B's update20 Jul 2018, 10:31
Reviewer Update
We even got lawyers involved, but Vodacom won't speak to them.
Vodacom
Vodacom's reply20 Jul 2018, 11:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

AB
Anne B's update20 Jul 2018, 21:23
Reviewer Update
Please do not phone on my SA number. Living in Ireland. I am not on Roaming. Emails only or Irish number. +353 83 **********