Vodacom won’t let you close your account
Three of us in the family have been with Vodacom for years. We are now emigrating so want to cancel our contracts but Vodacom won’t let us. They say it’s another company that they’ve outsourced us to that is responsible - but that company doesn’t reply ever. Vodacom refuses to cancel our contracts- on top of this they renewed them without our permission or without even asking at all
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Vodacom's replyOfficial
28 Oct 2020, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2020, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
29 Oct 2020, 13:20A consultant called me to say that I can cancel the contracts with the damn CANCELLATION DEPT.
There IS NO cancellation department.
Perhaps you do not understand our dilemma here. I want the phone calls that were recorded between myself and Vodacom because I made it clear that I DID NOT WANT TO BE UPGRADED.
Cancel my contract immediately.
There IS NO cancellation department.
Perhaps you do not understand our dilemma here. I want the phone calls that were recorded between myself and Vodacom because I made it clear that I DID NOT WANT TO BE UPGRADED.
Cancel my contract immediately.
's update29 Oct 2020, 13:20
Reviewer Update
A consultant called me to say that I can cancel the contracts with the damn CANCELLATION DEPT.
There IS NO cancellation department.
Perhaps you do not understand our dilemma here. I want the phone calls that were recorded between myself and Vodacom because I made it clear that I DID NOT WANT TO BE UPGRADED.
Cancel my contract immediately.
There IS NO cancellation department.
Perhaps you do not understand our dilemma here. I want the phone calls that were recorded between myself and Vodacom because I made it clear that I DID NOT WANT TO BE UPGRADED.
Cancel my contract immediately.