Vodacom WON'T let go!

Item: Vodacom
Rating: 1
Author: Paulo A

Hi, I have been trying for 7 months to cancel 2 x "Pay as you go" numbers. The contracts were long done and I had to give a month's notice, which I did.

I cancelled at the Cresta Branch, and then subsequently returned 8 times as the cancellation did not happen. The Store manager himself sent the cancellation order, yet still it was not cancelled. He eventually gave up and suggested I visit Voda World, which I did, and AGAIN cancelled the numbers.

2 months later I am still being billed for the lines that have not been used since May 2019.

PLEASE PLEASE HELP.

Regards Paulo

Helpful (0)

Replies (3)

Vodacom's replyOfficial

20 Jan 2020, 15:35

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply20 Jan 2020, 15:35

Official

Paulo A's updateReviewer Update

21 Jan 2020, 18:08

24hrs later and Vodacom has not made contact.

Please, someone, tell me what does "in due course", I suppose anything up to infinity?

So So Frustrated.

Paulo A's update21 Jan 2020, 18:08

Reviewer Update

24hrs later and Vodacom has not made contact.

Please, someone, tell me what does "in due course", I suppose anything up to infinity?

So So Frustrated.

Paulo A's updateReviewer Update

23 Jan 2020, 09:11

STILL NO ACTION FROM VODACOM

I got a message from Vodacom saying they would be in contact "in due course" at 15h35 on the 20th Jan, Its now the 23rd Jan, still no contact. However, I'm getting calls regarding the "outstanding payments" with all sorts of legal threats.

I am desperate

Paulo A's update23 Jan 2020, 09:11

Reviewer Update