AM
Anelma M

1 reviews | Active since May 2022

09 May 2022, 12:54

VODACOM WON'T HELP YOU.

BEWARE! Vodacom will NOT help you to cancel. I paid 2 devices OFF in February already. I have been a loyal customer who did not miss a SINGLE payment for 2 years. Now they have logged an upgrade on my name WITHOUT MY CONSENT and I have been harassed for 3 months- 'you're account is in arrears, contact to pay off your debt' etc etc. VODACOM- DO LOYAL CUSTOMERS DESERVE TO BE TREATED THIS WAY? Luckily, like YOU YOURSELF say: ALL CALLS ARE RECORDED. Don't sign a contract with Vodacom because THEY WILL NEVER LET YOU CANCEL. CANNOT WAIT TO CHANGE MY SERVICE PROVIDER ASAP. Horrible service.

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Replies (1)
Vodacom
Vodacom's reply09 May 2022, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team