1 reviews | Active since May 2016
VODACOM WONT HELP ME COMPLETELY PURELY BECAUSE I DONT KNOW THE ACCOUNT NUMBER OF HOME INTERNET
I have several contracts with vodacom & I have been struggling to terminate the home internet as the stores says they cant help me. I have to call on the call centre. Today I finally called to convert my home internet, I spoke to Genevive Naicker and she literally said she cannot help me unless I give her my home internet account number, even though all the accounts are under my cellphone number.
I told her to verify using a thousand other means as I barely know my own bank account that I use repeated. I didnt even know there is an account number for home internet. Ive never received a single statement from vodacom and for her to help me, I must refer to the statement or go back to the same stores that are refusing to help me, so that they given me the damn account number.
If the bank account number was such a matter of life and death, then why did nobody verify that I was receiving the statement and that I was cramming the stupid bank account number??????
How do I take legal action from vodacom as I probably must have the bank account number to request that I be sent the statement so that I memorize the bank account number?
Genevive refused to help me further and suggested BY HERSELF, that she was going to refer me to her manager as I do not know the account number. I hold for some time and there is no manager. Now that I am asking to speak to the manager, I am told that I cannot be transferred to a manager, but I should SIT AND WAIT FOR SOMEONE TO CALL ME. MIND YOU, WHEN THAT SOMEONE CALL ME ON MY LUCKY DAY, I AM SUPPOSED TO KNOW THAT IT IS VODACOM, AMONGST SO MANY SPAM CALLERS, THEN I WILL BE OBLIGED TO GIVE MY PRIVATE DETAILS.
I literally have my account with vodacom for more than 20 years. using the same one number, 2nd of which I was told by vodacom to change my 1st number when I did my sim swap more than 15 years ago. NOW I LITERALLY CANNOT BE HELPED BECAUSE I DO NOT KNOW THE ACCOUNT NUMBER FOR HOME INTERNET THAT I HAVE HAD FOR LESS THAN TWO YEARS, THE SAME INTERNET THAT I HAVE BEEN TRYING TO GET MORE INFORMATION ON AS I AM STUCK WITH IT!!!!!!!
the Debit order reduced in March and April, so I called to confirm cancellation since I lost my job in January. The lady said I am on month-to-month. I did not request month-to-month. I took a two year contract, after that there should be no contract between myself and vodacom.
Vodacom is really robbing us. the month to month that I am on charges me R211 for 650MG and 50 minutes; yet 1GB is R89.
Please Vodacom, you cannot continue robbing your employees and customers like this. Reverse the charge that you debited in March and do not debit me in April as this does not make any ethical business and pricing sense. We are faced with the real struggle out there.
The reason why I did not cancel is because of the struggle I experienced on this previous call where I ended up missing out on specials from MTN.
Change your ways, we are struggling
the Debit order reduced in March and April, so I called to confirm cancellation since I lost my job in January. The lady said I am on month-to-month. I did not request month-to-month. I took a two year contract, after that there should be no contract between myself and vodacom.
Vodacom is really robbing us. the month to month that I am on charges me R211 for 650MG and 50 minutes; yet 1GB is R89.
Please Vodacom, you cannot continue robbing your employees and customers like this. Reverse the charge that you debited in March and do not debit me in April as this does not make any ethical business and pricing sense. We are faced with the real struggle out there.
The reason why I did not cancel is because of the struggle I experienced on this previous call where I ended up missing out on specials from MTN.
Change your ways, we are struggling