Vodacom won't help me!

I have been struggling with terrible internet connection for the past three weeks. I have made multiple calls to try resolve the issue but still no joy. In this time of Covid many more people are working from home and as a result we have to place a great deal of trust in our service provider in order to carry out our jobs. I feel let down by Vodacom especially after I have been left on hold in a live chat with the consultant for THREE hours on Friday. On Saturday I was told by the agent that back office staff do not work on weekends, I will have to wait till Monday. I wonder what would happen if I tell Vodacom that due to waiting for their staff to assist me I was unable to work and therefore they will have to wait for their money. The service has been awful. I can not even run a simple speedtest while connected to Vodacom. I am unhappy and unimpressed.