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Claude C
1 reviews | Active since Jan 2017
04 Mar 2022, 17:32
Vodacom won't give back No from perished SIM card
I got a SIM pack a long time back and received a certain mobile No. I only use this No to receive OTP SMSs from time to time, yet I've been recharging talktime / data every month to keep it alive, since 2018 / 2019. The other day I noticed that the SIM card stopped working. Vodacom now advices that the No is about to be recycled because I did not switch on the phone for more than 2 months, as per Ts&Cs. My mistake then: but Vodacom continued to take my money when I sent the recharge instruction via my bank for 4 years. The No is about recycled but Vodacom won't let me have it back. What kind of service is that??
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Replies (3)CC
Claude C's updateReviewer Update
04 Mar 2022, 17:36The No is about *to* be recycled
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Claude C's update04 Mar 2022, 17:36
Reviewer Update
The No is about *to* be recycled
Vodacom's replyOfficial
05 Mar 2022, 16:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Mar 2022, 16:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Claude C's updateReviewer Update
16 Mar 2022, 21:54Vodacom,
Are you going to let me have my old No back? Then I'll be sure to use it often to keep it alive. That would mean a lot to me, because then I can unlock my email and other accounts that require my email to access them. I'm sure that there has to be a process that we can follow to make this happen?
Are you going to let me have my old No back? Then I'll be sure to use it often to keep it alive. That would mean a lot to me, because then I can unlock my email and other accounts that require my email to access them. I'm sure that there has to be a process that we can follow to make this happen?
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Claude C's update16 Mar 2022, 21:54
Reviewer Update
Vodacom,
Are you going to let me have my old No back? Then I'll be sure to use it often to keep it alive. That would mean a lot to me, because then I can unlock my email and other accounts that require my email to access them. I'm sure that there has to be a process that we can follow to make this happen?
Are you going to let me have my old No back? Then I'll be sure to use it often to keep it alive. That would mean a lot to me, because then I can unlock my email and other accounts that require my email to access them. I'm sure that there has to be a process that we can follow to make this happen?