Vodacom won't cancel my contract

Item: Vodacom
Rating: 1
Author: Jessica B

If it was possible to give no stars i would!

I don't understand why it is so complicated to follow a simple instruction of moving my number onto prepaid. I no longer want to be in a contract with you! I have phoned numerous times and still my account has been reloaded and you are billing me!

Everytime i phone I get told it will get done... I am still waiting!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Nov 2020, 16:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Nov 2020, 16:15

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Jessica B's updateReviewer Update

04 Nov 2020, 19:33

Yes which I specifically asked for the 1st of November (GO LISTEN TO ALL THE RECORDINGS SINCE LAST WEEK THURSDAY!!!) but instead I will be billed for November and it will only be done on the 1st of December!!!

How is it that my dad can request TODAY that it gets moved onto prepaid and within minutes its done but its to dam hard to do it when I ask!!!!!

Jessica B's update04 Nov 2020, 19:33

Reviewer Update