KS
Kyle S

1 reviews | Active since Jan 2014

21 Feb 2022, 12:05

Vodacom won't cancel my account

After many calls, chats, emails and Hello Peter Reviews, Vodacom has still not cancelled my pay as you go month to month as requested in December 2021. No one has responded, people ignore me, the chats are useless. I am overseas, I cannot, nor do I require your awful service. Please cancel this now! You will see from the recorded calls I requested this be cancelled in December 2021. I have still not received confirmation this has happened. I am unable to use the number you have for me but please email me. This is the 2nd time I have to review you on Hello Peter as nothing gets done. Before asking me AGAIN for my persona details, please see them in this review.

0
Replies (2)
Vodacom
Vodacom's reply21 Feb 2022, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
KS
Kyle S's update22 Feb 2022, 11:12
Reviewer Update
I still haven't had a response. It's been 3 weeks now! I cannot receive calls as I am overseas. Please email me and cancel my account, I no longer want or need it.