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jC
jamie C

1 reviews | Active since Jul 2011

09 Oct 2023, 11:29

Vodacom won't cancel insurance - do not take it from them

I cancelled my Vodacom insurance months ago but I am still being charged.

They have taken more than R2500 from us and they are still debiting Someone please help,I have emailed them countless time and even called but no one cares!

My contact number is ***

0
Replies (6)
Vodacom
Vodacom's reply09 Oct 2023, 12:11
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
jC
jamie C's update10 Oct 2023, 13:17
Reviewer Update
They have not reimbursed me so I don't know what you mean by saying "Your insurance team has assisted"
I cancelled this shortly after it was taken but you continued to charge me for months. ???
jC
jamie C's update10 Oct 2023, 17:23
Reviewer Update
Is someone going to help ?
jC
jamie C's update11 Oct 2023, 15:12
Reviewer Update
Please help me, no one is contacting me about this
jC
jamie C's update21 Oct 2023, 15:51
Reviewer Update
Still no help?
jC
jamie C's update14 Nov 2023, 18:47
Reviewer Update
It's now been a month but no one has helped me still