VODACOM WON'T CANCEL EXPIRED CONTRACTS

My data contract and cellphone contract ended in November 2023. I called them in January to cancel and they said I should go to the store and provide a letter from my employer who was paying 50% of the bills. I did that and went to Fourways mall in February and was assisted by Thierry Tshibangu. I provided him with the said letter and he went on and vetted me for wanting to cancel a expired contract, I discovered this after receiving a vetting email a couple of days later.

I called him and he said he thought i was upgrading, the latter clearly states that the number is to be transferred to my name on a prepaid basis because the contract has reached its end of the term. IT DOESN'T SEEM LIKE THE STORE MANAGER AT FOURWAYS KNOW'S WHAT HE IS DOING. Now, my account has been debited again and I'm not interested in being ********** any further by Vodacom. I will be taking this further and want my money back