AB
Anjalise B
1 reviews | Active since Dec 2018
14 Dec 2018, 14:52
Vodacom won’t cancel contract
My mother has been trying to cancel her wifi router for 1 year now and has been paying for it each month since. She has phoned countless times with no luck and has sent emails with no response. We don’t know what to do anymore. These companies are quick to grant a contract but do not stop your contract when you demand it. This makes me think twice to take out my contract with vodacom again ( that is if I can get them to cancel it).
I have proof of contacting them countless times.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Dec 2018, 17:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Dec 2018, 17:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
27 Dec 2018, 11:12Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unussuccessful. Should you require any additional assistance, kindly contact *** or 082135. These calls are zero-rated when made from a Vodacom number.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unussuccessful. Should you require any additional assistance, kindly contact *** or 082135. These calls are zero-rated when made from a Vodacom number.
Regards
Consumer Website Team
Vodacom's reply27 Dec 2018, 11:12
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unussuccessful. Should you require any additional assistance, kindly contact *** or 082135. These calls are zero-rated when made from a Vodacom number.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unussuccessful. Should you require any additional assistance, kindly contact *** or 082135. These calls are zero-rated when made from a Vodacom number.
Regards
Consumer Website Team