VS
Victor S

1 reviews | Active since Nov 2024

16 Apr 2026, 19:50

VODACOM WON'T ALLOW MY TWO YEAR CONTRACT TO END!

My 2-year Vodacom contract ended on 9 December 2025. Vodacom continued to bill me the same amount. When I didn't pay, they suspended my line and threatened to cancel my number. I had to make an arrangement to pay off the amount they claimed I owed. I have been trying to get hold of the contract division of Vodacom, so I can visit them in person, but I have not been successful. I have to communicate via the telephone as, according to them, I am in areas. I have to settle the amount for a contract that ended in December 2025!

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Replies (1)
Vodacom
Vodacom's reply17 Apr 2026, 07:25
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team