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Nathi M

1 reviews | Active since Jul 2016

24 Jul 2019, 04:42

Vodacom won't allocate payment

I paid my vodacom account on the 22nd of July 2019 via standard bank. However my account continues to reflect account in arrears when the amount I paid was enough to cover the said arrears. So what can one do when vodacom's people seem to sleeping instead of allocating payments?

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Replies (3)
Vodacom
Vodacom's reply24 Jul 2019, 06:41
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NM
Nathi M's update24 Jul 2019, 15:21
Reviewer Update
The reply unfortunately it's useless as it looks like an automated response. Meanwhile vodacom proceeded to suspend my sim card despite clear evidence of its own incompetence. Can I please have settlement amount so I cancel this useless contract.
Vodacom
Vodacom's reply01 Aug 2019, 18:35
Official
Dear Customer, 
 As per discussion, your query has now been resolved.  Regards  Consumer Website Team