1 reviews | Active since Aug 2014
VODACOM WITHHOLD INFORMATION WHEN SELLING CONTRACTS TO CUSTOMERS
In May 2020 I phoned Vodacom to inquire about my contract which would have expired later this year to inform them that I will be cancelling my contract because I took this contract just to support Vodacom and because it was not my main phone. I don't use the phone/contract. I did not want to continue with the contract. Vodacom phoned me back later and asked if I don't want to reconsider to upgrade. He explained to me that he will cancel the old contract sooner and then I can just pay for the new contract. I decided to upgrade. From May till now I am paying more for the new contract as discussed and agreed on. I told him several times that the amount must be what we agreed on which would have been less than the old contract. When I phone Vodacom now they explained that I am still paying for the old handset. The old contract was cancelled but I AM PAYING FOR THE OLD HANDSET, CAN YOU BELIEVE THAT!!!!!!!! Vodacom did not mentioned that while selling the contract. I am very disappointing with them. They are dishonest and were lying and was hiding information from me. I will definitely not upgrade again. It is not a big contract but like I said I changed my mind and upgraded again just to support them. I always believed in them and was proud to say that I am a Vodacom customer, but after this incident I prefer not to do business with them again. Treat your small customers the same as the big ones and be honest when doing business.
