VM
Vanes M

1 reviews | Active since Aug 2014

08 Sept 2020, 14:34

VODACOM WITHHOLD INFORMATION WHEN SELLING CONTRACTS TO CUSTOMERS

In May 2020 I phoned Vodacom to inquire about my contract which would have expired later this year to inform them that I will be cancelling my contract because I took this contract just to support Vodacom and because it was not my main phone. I don't use the phone/contract. I did not want to continue with the contract. Vodacom phoned me back later and asked if I don't want to reconsider to upgrade. He explained to me that he will cancel the old contract sooner and then I can just pay for the new contract. I decided to upgrade. From May till now I am paying more for the new contract as discussed and agreed on. I told him several times that the amount must be what we agreed on which would have been less than the old contract. When I phone Vodacom now they explained that I am still paying for the old handset. The old contract was cancelled but I AM PAYING FOR THE OLD HANDSET, CAN YOU BELIEVE THAT!!!!!!!! Vodacom did not mentioned that while selling the contract. I am very disappointing with them. They are dishonest and were lying and was hiding information from me. I will definitely not upgrade again. It is not a big contract but like I said I changed my mind and upgraded again just to support them. I always believed in them and was proud to say that I am a Vodacom customer, but after this incident I prefer not to do business with them again. Treat your small customers the same as the big ones and be honest when doing business.

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Replies (1)
Vodacom
Vodacom's reply09 Sept 2020, 06:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team