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Richard D

1 reviews | Active since Jan 2024

30 Jan 2024, 14:58

Vodacom ***** with VVM debt collectors

for the last few days I have been getting calls from VVM debt collectors querying a cellphone contract with Vodacom? IVE NEVER HAD A CELLPHONE CONTRACT WITH VODACOM... try and explain that to them, try and get hold of Vodacom! round and round and round, it's pathetic and *********. And still VVM phone daily, oh and you can't phone them back!

0
Replies (4)
Vodacom
Vodacom's reply31 Jan 2024, 07:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
RD
Richard D's update15 Mar 2024, 08:33
Reviewer Update
And still EVERY SINGLE DAY I am getting calls from your VVM debt collectors saying I must pay XYZ. This case was closed on February 15th as confirmed by yourself. Today March 15th I have just received a call from VVM once again!

(account and ref omitted for security)

------------------

FEBRUARY 15th!

Good day

Please be advised.

***** on Vodacom account *** was confirmed 2/02/2024 reference number ***

Line deleted and payment profile updated.

We apologize for any inconvenience

Regards
Magdalene
RD
Richard D's update15 Mar 2024, 11:36
Reviewer Update
And your ******** do not reply at all, honestly hopeless.
RD
Richard D's update16 Mar 2024, 09:14
Reviewer Update
and again today on Saturday morning at 8am VVM instructed by Vodacom keep on calling.