TK
Tjaart K
1 reviews | Active since Dec 2011
23 Mar 2022, 15:27
Vodacom with tricks to not cancel a contract
I called 082135 to cancel both my Vodacom contracts on 16/02/2022 at 14H05. 18 minute call to get it cancelled. I was told by the consultant it will be officially cancelled 31/03/2022 and received a message saying I will get an email as confirming the cancellation. Never received Today 23/03/2022 at 14H57 I called them again and saying it was never cancelled. Then they put me on hold for 27 minutes and dropped the call.
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Vodacom's replyOfficial
24 Mar 2022, 07:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Mar 2022, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TK
Tjaart K's updateReviewer Update
24 Mar 2022, 08:45Thank you Marvin from Vodacom, who responded asa and sorted my issue out within 10 minutes. Great to see customer services at such a professional level.
TK
Tjaart K's update24 Mar 2022, 08:45
Reviewer Update
Thank you Marvin from Vodacom, who responded asa and sorted my issue out within 10 minutes. Great to see customer services at such a professional level.