VODACOM with their lies and bad customer service

Good day, To whom it may concern...

I app**** for a VODACOM cellphone contract and was approved immediatly, during December of 2022. So i went to the VODACOM store in East point mall. On arrival, I received my device which was a Huawei nova Y90 contract.

I was very happy, on the time I received my phone. On that day I added insurance on my device. And VODACOM said to me that I am covered from immediate effect. I signed all the documents that was required by the sales person who was assisting me...

Everything was awesome. Couldn't go any better tho...

Until I helped my friend moving to another address, (NOW THIS WAS ABOUT 3WEEKS AFTER I RECEIVED MY PHONE) During the time I was helping out my friend, my phone was locked in the vehicle we were driving. I heard a window break outside and ran out. Just to find out that somebody stole my phone.

I went to VODACOM to report the matter. So they said that I should go to the police station and get a case number. Which I did.

When I went back to VODACOM with my case number and report of the incident, they told me that, the insurance, (which I had on my new device) won't be able to assist me.

They were so rude to me. And told me to leave the shop...

I really think that this is unexceptable customer service? Correct me if I'm wrong please?

Please be so kind to assist me with this matter and take further steps, because I am not leaving this matter as it is... PLEASE???

I mean, I am a small business owner and I work very hard for my money. Because we all have a family to support and provide to...

I can't do any business as from that day, on which VODACOM did this to me...

Please feel free to contact me at any time of any day, please?

Thank you so much in advance. Kind regards

Jaundre Thompson Cell number: +***

Hope u have a wonder day... Waiting to hear from you asap, please???