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MORRIS M

1 reviews | Active since Apr 2025

16 Apr 2025, 23:27

Vodacom with the ****ning agents especially Yolanda

Never ,ever sign up any vodacom contract with these street agents. One by the name of Yolanda sign us up for Vodacom home internet, she said they will do a signal test before it is installed. Technicians came and they concluded there is no internet connection in our area. We called her to then cancel and also their call centre. Who said we need to write an email or Yolanda has to be the one to cancel it. 4 months later , to our surprise Vodacom has dedicted 4 months of premiums. When we call them they have the audacity to say we must go find this Yolanda and have her cancel it. For goodness sake its their employee. I hate Vodacom with passion. I am not even sure if that lady real name os Yolanda. Now Vodacom says we must pay for service we dont have. Stay away from Vodacom agents that come to your house.

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Replies (1)
Vodacom
Vodacom's reply17 Apr 2025, 08:20
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team