Vodacom with no service

On 15 October 2018, we went to a Vodacom shop in Klipfontein, Witbank because we wanted to cancel one of our two contracts due to the fact that we could no longer afford it after my husband retired. We were told that they can only help us after the cancellation department give us the exact amount to pay because it was a premature cancellation. After this we went back to this shop and paid quite a large sum of money for this service to be stopped.

It is now more than 2 months later and this contract is still active. After numerous calls to the cancellation department and being told that they have received the money nothing is being done. We now have been told that because it is prematurely cancelled it is done by a different department. I have sent an email requesting this service to be stopped with no avail.

I returned to the Vodacom shop and the people who helped me sent a service request to investigate why nothing is being done by this departments and was told that they will contact me to resolve this issue. I am still waiting without any success.

Meanwhile, Vodacom is still deducting the monthly subscription charges from both phone contracts from the cancellation money we have paid and I have to use a new prepaid number waiting for the cancellation to use my old number.

I am furious and frustrated because there is only one call center and each time you call a different person handle the complaint and nothing gets resolved.

Any help will be much appreciated. Regards Mrs Minnie