Vodacom with no Leadership

I noticed in February that I am being billed for over 18 months for a Fiber line that do not belong to me. I requested the line to be cancelled after the consultant confirmed that they can see the line was never active. I requested and logged a SR to have the funds of almost R 20000.00 to be refunded. The SR is just opened and closed. Vodacom fiber then cancelled the wrong fiber line which were the correct existing line which left my home and business without internet for over 4 weeks. They then did not update the debit order details. They instructed me to cancel both the lines and apply for a new line. This now leaving the business without internet for 5 weeks. After doing that they indicated that the debit order did not go off. I went into the branch and paid it via card. The application for the new line was declined due to the debit order. since then my Vodacom lines have been cut off every month and I escalate additional costs to have it reconnected every month after having to go into a branch a physically paying. I have logged over 80 calls and service requests. Vodacom customer service just say they cannot help me Fiber needs to sort it out but they are cutting my lines monthly. Such a circus. I have subsequently cancelled all my fiber lines with Vodacom but are still being billed every month for a cancelled Fiber line which came to end of contract which I cancelled