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RN
Reka N

1 reviews | Active since Mar 2019

29 Jul 2022, 08:43

Vodacom with holding funds ********ly

Vodacom refuses to refund money paid into my account. I wanted to upgrade my contract and Istore advised to do an upfront payment. I went to the vodacom store and they allocated R13 464 to my account instead of the upfront payment. This after I explained to the vodacom consultant what the payment is for. I have no outstanding fees on my account nor is it in arrears. My contracts have actually been due for upgrade for a year now and I o ly pay for the data/airtime. I have been trying to resolve this 14 July 2022 and have been to the store 4 times. This is costly. On top of that I can only go during working hours as the accounts depatlrtment does not operate after working hours or on weekends.I was told on the 21 July it would take 5 working days to refund. I call today and I am now told it will take 7 to 14 days. This is blatant bad customer service and ******** with holding of funds that are not due to you. If this is not resolved urgently I will be taking this matter further as I have proof of payments. Account no I***

0
Replies (6)
Vodacom
Vodacom's reply29 Jul 2022, 09:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RN
Reka N's update01 Aug 2022, 07:03
Reviewer Update
STILL NO FEEDBACK ON WHEN I WILL GET MY REFUND!!!!
RN
Reka N's update01 Aug 2022, 07:05
Reviewer Update
NO CONTACT MADE TO DATE! POP SENT EVERYDAY SINCE YOU CLAIM YOU NEVER RECEIVED IT. SENT TO : ***
RN
Reka N's update04 Aug 2022, 07:14
Reviewer Update
Still waiting. Had a call on 1 August and nothing since then. Sent pop again to your agent who called and requested it. Have heard nothing back since then. Followed up on the same email the agent sent. Still no respons . Can you PLEASE PLEASE just refund me. I am at my wits end here!
RN
Reka N's update25 Aug 2022, 16:04
Reviewer Update
When are planning on refunding me. It's been 14 days since you advised I would receive my money in 14 days????????
RN
Reka N's update02 Sept 2022, 06:26
Reviewer Update
It's the 2 September and I still have not received my refund. Out of frustration I sent an email to #*** and that office doesnt even respond to emails. This company has a blatant disregard for service, people and are quite comfortable holding money not due to them. It's almost 2 most and the only time I get any feedback is when I go on social media. But just to be told to be patient. If I owed them money the scenario would be very different. Going to the NCR to lodge a complaint now since this blatant disregard to resolve anything on their part does not exist.