Vodacom with double standards
I took up a new contract on Wednesday, took an iPhone. Consultant advised me of the T&C and mentioned the 14 day cool off period. Got home i am not happy with the phone. So I went on Sunday to the same store and asked of i could exchange it since I do not like the phone. I was told "no, once you sign the contract, it's it - you can't exchange" what happened to the cool off period explained to me, what happened to the Customer protection act??? Even the website of vodacom says i have the right to exchange if i am not happy yet the vodacom store tells me otherwise? This is then double standards and not aligned to YOUR OWN CONTRACT I SIGNED...
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Vodacom's replyOfficial
19 Jan 2026, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jan 2026, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Jan 2026, 13:09Dear Ria Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you decided to keep the device. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Jan 2026, 13:09
Official
Dear Ria Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you decided to keep the device. Regards Consumer Website Team
Best regards,