SZ
Siyanda Z
1 reviews | Active since Nov 2025
12 Nov 2025, 15:59
Vodacom with bad service
Slow, unreliable, frustrating, disappointing, unhelpful, inconsistent, poor, irritating, delayed, unresponsive
Helpful (0)
Replies (2)0
Replies (2)SZ
Siyanda Z's updateReviewer Update
12 Nov 2025, 16:08It’s been over two weeks now, and Vodacom still hasn’t come to collect my home router. The router has very poor connectivity, and I’ve been unable to use it properly since I received it. I’ve called Vodacom customer care several times, but I get no proper assistance — I’m just told to wait for the courier, and nothing happens.
This is extremely frustrating because Vodacom will still debit money for a service that I can’t even use. I want to cancel my contract immediately without any cancellation fee because I’m not getting the service I’m paying for. The level of service is very poor and disappointing.
Please assist me urgently with the collection of the router and cancellation of this contract.
This is extremely frustrating because Vodacom will still debit money for a service that I can’t even use. I want to cancel my contract immediately without any cancellation fee because I’m not getting the service I’m paying for. The level of service is very poor and disappointing.
Please assist me urgently with the collection of the router and cancellation of this contract.
SZ
Siyanda Z's update12 Nov 2025, 16:08
Reviewer Update
It’s been over two weeks now, and Vodacom still hasn’t come to collect my home router. The router has very poor connectivity, and I’ve been unable to use it properly since I received it. I’ve called Vodacom customer care several times, but I get no proper assistance — I’m just told to wait for the courier, and nothing happens.
This is extremely frustrating because Vodacom will still debit money for a service that I can’t even use. I want to cancel my contract immediately without any cancellation fee because I’m not getting the service I’m paying for. The level of service is very poor and disappointing.
Please assist me urgently with the collection of the router and cancellation of this contract.
This is extremely frustrating because Vodacom will still debit money for a service that I can’t even use. I want to cancel my contract immediately without any cancellation fee because I’m not getting the service I’m paying for. The level of service is very poor and disappointing.
Please assist me urgently with the collection of the router and cancellation of this contract.
Vodacom's replyOfficial
13 Nov 2025, 07:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Nov 2025, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team