1 reviews | Active since Oct 2023
VODACOM WIRELESS INTERNET
A couple of months ago, I also placed a review about the same problem. For a long time, as I have been a customer of Vodacom for many many years, I was paying R549 for my wireless internet. All of a sudden after I was given a new modem which I had to install myself with no instructions, my premium was upped to R709. This was when I posted about this. A gentleman, I cannot remember his name, contacted me and said the best premium he can give me was R599. I was glad about this and accepted it. After three months my premium was raised to R709 again with no warning what so ever. Now, after three months my premium is increasing again to R768.99! After I received the new modem, my account was also made a business account which I did not apply for. I am a widow and pensioner and does not need a business account as my usage is only for home. When you look at their website you can get internet at much less. I am really not able to keep up with all these increases from Vodacom. I am due to upgrade my phone now, but I am wondering if this is worth it. Maybe I should consider a new service provider!
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
