MZ
Mene Z

1 reviews | Active since Feb 2020

10 Feb 2020, 11:09

Vodacom wins worst customer care

Migrated my account in December.. My bill has doubled since then. Call customer service no upgrade department has to help get put through spoke to the most rude consultant Hilda that couldn't even transfer me to someone that can help but put the phone down instead. No one even mentioned there is a migration fee to be paid... *******

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2020, 12:16
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team