1 reviews | Active since Feb 2010
Vodacom Wins first prize for USELESS Award!
WOW VODACOM YOU ARE TOP POSITION FOR THE MOST USELESS NETWORK IN AFRICA AND SOUTH AFRICA. Called the call centre to ask them to link me to Africa roaming. Only to be told there is no such service - now I know you should train your staff like Luzuko but clearly he missed a few classes in the process as he said that you don't offer it!! :-(. I quote your website: "Africa Roaming offers reduced international roaming rates if you roam on any Vodacom Africa Family networks while abroad.
The Vodacom Africa Family includes these networks:
Vodacom Lesotho Vodacom Mozambique Vodacom Tanzania Vodacom DRC Vodafone Ghana Kenya Safaricom"
Mmmmm the problem is this is a load of ******* and you dont offer it according to my dear Luzuko. Who was quite adamant that I was the one that had the wrong end of the stick and that he can only activate normal international roaming for me. So Vodacom - again you are not delivering on promises and False Advertising - whoop whoop 1st place for the idiot award goes to "Vodacom" and its marketing team! So I will purchase local cards and again you lose revenu! but then again you are so used to skre*** SA people that you don't care!!.
I am extremely disappointed with the handling of my recent query regarding Africa roaming. I received an SMS stating that my case has been closed, which is baffling—especially since there was only one attempt to contact me, during which I was on another call. To claim that the matter is resolved is simply unacceptable.
Your call centres continue to insist that Africa roaming is not available, despite your marketing suggesting otherwise. It has taken you seven days to respond, only to confirm what appears to be ongoing false advertising. Once again, consumers are being misled, and unfortunately, this is becoming all too fami**** with Vodacom’s reputation—both locally and internationally.
Your international roaming offering, particularly for African regions, is misleading, overpriced, and unreliable. In my experience, buying a local SIM in the destination country proves significantly cheaper and far more dependable.
It is deeply concerning that your promotional materials continue to advertise services that your support teams contradict. This not only undermines customer trust but also suggests a broader issue of accountability and ethics in your operations.
Please escalate this matter to someone who can properly address the misinformation and provide clarity on whether Africa roaming truly exists under your services. I expect a formal, informed response rather than a scripted dismissal.
I am extremely disappointed with the handling of my recent query regarding Africa roaming. I received an SMS stating that my case has been closed, which is baffling—especially since there was only one attempt to contact me, during which I was on another call. To claim that the matter is resolved is simply unacceptable.
Your call centres continue to insist that Africa roaming is not available, despite your marketing suggesting otherwise. It has taken you seven days to respond, only to confirm what appears to be ongoing false advertising. Once again, consumers are being misled, and unfortunately, this is becoming all too fami**** with Vodacom’s reputation—both locally and internationally.
Your international roaming offering, particularly for African regions, is misleading, overpriced, and unreliable. In my experience, buying a local SIM in the destination country proves significantly cheaper and far more dependable.
It is deeply concerning that your promotional materials continue to advertise services that your support teams contradict. This not only undermines customer trust but also suggests a broader issue of accountability and ethics in your operations.
Please escalate this matter to someone who can properly address the misinformation and provide clarity on whether Africa roaming truly exists under your services. I expect a formal, informed response rather than a scripted dismissal.