Vodacom wins at being system focused and not human centred

I went in store for an upgrade and Godwin who tried to assist was being a robot (he followed the system). He told me the system says my account is in arrears but my bank account says Vodacom debited my account on the 31st. Today is the 2nd. We tried to call various numbers and no one answered. I was surprised he couldn't help me in the store. I have always had my debit orders on the 28th and now I've learned that it has changed to the end of the month. I couldn't upgrade because people are following a system. Worse, the call centres have so many prompts that I go ****ed off. We call to speak to someone. We go online for self service. Get it, hope so because this is my second complaint of Vodacom in two months. Don't say you are customer centric when you are function focused and system centric.