JS
Jayde S

1 reviews | Active since Jul 2019

02 Mar 2021, 07:09

Vodacom - winner of world’s WORST service provider.

Yet again, Vodacom wins the title of world’s WORST service provider. So after battling for months to get them to fetch a phone, the contract of which I cancelled months before, way before the cooling off period too, they continue to charge me for a service I’m not longer using. What happened to refunding me the premiums you’d charged when you collected the phone? What happened to cancelling the contract once the back office had it in their possession? STOP MAKING YOUR MONEY OFF OF *****ING FROM PEOPLE.

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2021, 07:30
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team