1 reviews | Active since Oct 2017
Vodacom will upgrade your contract without your consent
Vodacom will upgrade your contract without your consent!!!!! I received a call from Vodacom consultant telling me my contract will be receiving price increase and there is nothing I can do about but they will give me abit more data as well and I have no choice to it!!!!!! I told him I want to cancel my contract since I now have a fibre contract from Vodacom and work from home he told me I can’t cancel it to August. I explicitly asked him that these changes you are making to my contract without my choice will they affect my contract duration and me cancelling it and he said NO. The next thing two days later I am getting an sms about a contract upgrade to 2027!!!!! Which I did not consent to. Why is Vodacom doing this to me I have been a loyal customer I don’t want your ******** upgrade I don’t want it!!!! Why are you *****ing my money why ??? No no no fix it. This is wrong
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Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
