1 reviews | Active since May 2016

01 Feb 2017, 07:55

Vodacom will still keep debiting your account

<p>I am so disappointed with Vodacom. I have been using them as my service provider since day one. They then starting charging me for insurance of about R500 which I never requested in writing nor telephonically. It took me 4montbs to get my money back. Then once I decided to downgrade to a smaller R89 as my contract had come to an end, they still continued to debit over R500 off my account. This is absolutely *******. I will never use Vodacom again. There is no one who is contactable. </p>

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2017, 08:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team