VODACOM WILL ***** FROM YOU!

Vodacom is ********* and ***********.

On 28 January 2019, I entered into a sim-only upgrade contract. The offer was made to me by telephone and the agreement was emailed to me. I printed the contract, which details a total fee of R209 for 2GB of Data and 200 min, CLIP included. I signed it and emailed it back.

The contract commenced and I noticed that I received 650 MB of data and at the end of the month, I was billed R220, and the next month R235 and so on...

Every single month to date, Vodacom has not upheld its end of the contract. I have been overcharged and under supp****. Every single month to date, I have tried to resolve these issues with Vodacom. To no avail. I have tried to cancel the contract due to repeated breach, with the intent of going 'Prepaid' only. Last Wednesday 10 July, I emailed Vodacom to this effect and I received a reply from Phindile Chiya stating "We acknowledge your email".

Last night my cellphone line was disabled. I went into a Vodacom shop today to try sort this out, only to have my time wasted. I spent two hours on the phone being bounced from department to department with the phone eventually being hung up by Vodacom when asked to produce the contract that I signed. They cannot pull up the written and signed agreement, even after I have provided numerous details such as, the Dealer ID Name being BYTHV, the Dealer ID being ***5. It begs the question how there is even a contract in place if they can't pull up and see the written and signed contract that I scanned and emailed to Vodacom. They tell me that my account is in arrears, but Vodacom has overcharged me every month? If anything, Vodacom owes me money.

I have been a customer of Vodacom for over 15 years, but this level of incompetence and dishonesty will ensure that I go to MTN, CELLC, TELKOM or any other provider and I will tell this story whenever the opportunity presents.

The people of South Africa need to know about the Big Red Monster that will ***** your money and not adhere to a contract.