Vodacom will rather loose a customer than help !!!

I have been a vodacom customer for years and there always seems to be a problem with service when something goes wrong. This time it has gone to far and had to wait 32 days for someone to get back to me for my data billing query after calling muiltipal times . Just for them to tell me that they can not help me and do not know how can help me , if you ask to speak to a team leader or management they are never avaliable and u can leave your number for them to call back and i can prommise you that you will never get a call back . So it seems i would be beter off with another network .