OV
ODETTE V

1 reviews | Active since Oct 2011

01 Jul 2020, 12:40

VODACOM WILL ONLY ASSIST THEIR CORPORATE CLIENTS ... INDIVIDUAL CLIENTS MEAN NOTHING TO THEM!!!!!!!!!!!!!!!!!!!!SPEAKING FROM EXPERIENCE !!!!!!!!!!!!!!!!

I am appalled by the service I am getting from Vodacom . I booked my device in for repairs on the 10th of May 2020 because I was having trouble charging it . The device was in mint condition when it was booked in. I then received a broken device back. I then sent it back a SECOND time , they replaced the screen but it was in an even worse condition when I got it back. I then sent it back for the THIRD time and this time Patience and Matthew (manager) told me they've replaced the screen and there's nothing more they can do for me . I cannot accept that as I booked my device in in mint condition.I do not want a broken device back . I've sent two emails to the CEO'S office but haven't received any response as yet .

0
Replies (2)
Vodacom
Vodacom's reply01 Jul 2020, 14:25
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
OV
ODETTE V's update02 Jul 2020, 16:22
Reviewer Update
I just received an sms that my service ticket number has been closed with anybody calling me to notify me of the status of my query. Why does Vodacom always close my ticket numbers without it being resolved ????????? Apparently a person by the name of Atamoedien phoned me BUT THIS IS ALL LIES nobody from Vodacom has called me as yet. I need this matter to be resolved urgently as I need my device .