Vodacom will not walk the extra mile for its long time customers

I upgraded in June. Wanting a Blackview but no stock. No one has EVER called me to update me on whether they are attempting to find stock or not. People all around me who are with MTN have got the Blackview phones but I dont even get an update. No extra work is done to find one for me either - but I am billed since June for a device I do not have. Vodacom is disappointing me daily now. No extra mile to find ONE Blackview - no nothing - no service