Vodacom will not refund incorrectly added charges

I did an online upgrade of my existing contract in January. Apparently it still goes through a manual process of capture that will ignore the options selected during the upgrade as the person that captured my upgrade details managed to: 1) Add insurance that I explicitly declined through the process 2) Disregarded the fact that I'm already on contract and started the new contract immediately (as opposed to the beginning of the next month as it should be) causing me to be double billed for the month

Since then, I have had numerous attempts to try and reverse the incorrect charges. It is at the point that they admit it should not have happened, but they never seem to be able to reverse anything. They have told me that they can only do the reversal after the invoice date, which has elapsed 3 times now, and still no reversal.

I have raised tickets and get reference numbers, which summarily gets closed as "resolved" even though nothing has happened. I have spoken to Francis which has promised me feedback on 2 occasions, and then nothing!

This is not the first time that Vodacom has had to reverse charges, so beware of being overcharged, and you can basically forget to get your money back, even if they agree that it is a fault!!