Vodacom will not process my Insurance claim

My Cellphone fell and broke. I took my phone to Vodacom as i have a contract with Vodacom. When I upgraded my contract with Vodacom, they sold me insurance for my cellphone. On my account as the account and assurance is paid by me Helena Prinsloo Eikelaan P O Box 17847 Bainsvlei account number *** Standard Bank.<br> <br> Not sure what the issue are as the insurance have been paid for the last year (Since November 2013) monthly by me Helena Prinsloo, I gave you the account and the address of the account from where Cellsure have been paid but the minute I need to claim there is issues although you get your money monthly without any questions from me?<br> <br> Hope we can finalize this, this morning as it's a week now and I need to get my cell phone back urgently for work purpose.<br>