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tT
tash T

1 reviews | Active since May 2016

08 Apr 2020, 13:16

Vodacom will not let me cancel ********** numbers on my account

I am just trying to cancel contracts that were taken out againts my knowledge of which i have already paid off and are now on month-to-month. After spending 1.5hours on the phone being pushed form pillar to post and each post hanging up (list to phonecall recordings for proof.) i just want to cancel these numbers please someone form vodacom standup and show us you care and assist me.

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Replies (3)
tT
tash T's update08 Apr 2020, 13:28
Reviewer Update
here is ma last phonecall recording with them, i implore you to listen to it becuase it will show you how they just dont care and simply transfer to hangup when they dont feel like dealing with me anymore. i am paying lots of money for these contracvts that are done and they wont let me cancel, i dont know what else to do now. i also have previous phonecalls made today amounting to longer than 90 minutes and some change to try and get these numbers cancelled.

https://drive.google.com/open?id=162ymvIEYe91kg1gM5Ui3r9slOF8mT8lZ

Vodacom
Vodacom's reply08 Apr 2020, 14:21
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
tT
tash T's update08 Apr 2020, 14:52
Reviewer Update
no one is going to call me, you guys have said that before, and no one ever calls