VODACOM WILL NOT HONOUR ADVERTISED CONTRACTS

I have been struggling with upgrading my LTE data contract with Vodacom since my contract expired at the end of October 2021. I'm left gobsmacked, despite numerous attempts to upgrade my contract and an untold amount of phone calls to different departments, using the advertised numbers on their useless website and app, speaking to different service personal at each call centre, they were still incapable of solving the issue that their system created.

They went on to tell me that they can't perform the upgrade, as I have a low grade at Vodacom, I enquired why this was the case that I was graded so and no one could tell me or even knew why. I went on to tell them that I have never once missed a payment/debit as per my bank statement for 2 years. (Very Strange Indeed)!!

The next day I receive a phone call from a Vodacom sales department, offering me an upgrade on my existing deal.. Ok finally someone is hearing and responding to my complaint, (not the case) They offered a much lower deal for more money no doubt, and it was just a matter of me agreeing telephonically. I said that I have app**** for a much better deal advertised and that is the contract I want, not this one. They said that I could not have that one because I have a bad Vodacom rating- I reiterated that the price for the contract that you were offering me was exactly the same as the one I app**** for earlier, but the latter was rejected and the former was authorised.

To everyone reading this complaint- Vodacom CANNOT BE TRUSTED, THEY WILL NOT HONOUR AN ADVERTISED DEAL, SPECIFICALLY, IF IT'S A GOOD DEAL, IE LIKE THE ONES ADVERTISED ON BLACK FRIDAY- They will make you out to be a **** or attempt to disprove your claims, despite me sending them to reference numbers and proof to the effect and then they will phone you back later with a less than satisfying deal, to make up for their total incompetence. Be warned - VODACOM WILL NOT HONOUR THEIR ADVERTISED CLAIMS-BUT WILL ATTEMPT TO HOOK YOU WITH AN ALTERNATIVE CONTRACT WHICH IS MOST UNFAVORABLE.