BB
Berdene B
1 reviews | Active since Mar 2019
05 Mar 2019, 16:15
Vodacom will not cancel my contract as requested
I arranged to cancel my Vodacom contract, sent in the signed forms and paid the cancellation fee of around R1100 on 18 Feb 2019. I was told it would take 72 hours to be put onto prepaid. Well it's now over 2 weeks later, I have followed up numerous times with false promises that the cancellation will go through immediately. Now the amount I paid for the cancellation has been reduced by the next monthly payment which should not have happened as my contract should have been cancelled. Not only does no one do their job, but now Vodacom is *****ing my money too! I recuse to pay any more.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Mar 2019, 18:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Mar 2019, 18:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Mar 2019, 20:51Dear Berdene,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Vodacom's reply05 Mar 2019, 20:51
Official
Dear Berdene,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
BB
Berdene B's updateReviewer Update
05 Mar 2019, 21:42I have been put on prepaid now as requested. But not happy about how I have to pay for the full month of February when I cancelled on the 16th and no one in the cancellations team informed me of such. In fact in my last call on Sunday the consultant assured me that I wouldn't have to pay anything extra above the cancellation fee. Already paid a fortune to cancel and after going through all the hassels and numerous empty promises all I get is just another bill.
BB
Berdene B's update05 Mar 2019, 21:42
Reviewer Update
I have been put on prepaid now as requested. But not happy about how I have to pay for the full month of February when I cancelled on the 16th and no one in the cancellations team informed me of such. In fact in my last call on Sunday the consultant assured me that I wouldn't have to pay anything extra above the cancellation fee. Already paid a fortune to cancel and after going through all the hassels and numerous empty promises all I get is just another bill.