Vodacom will not assist you

Vodacom is useless,I did not even know that they missed their debit order until I went on the Vodacom app and mind you this is a phone my daughter is using,there are no emails ,let alone no phonecalls about the debit order.I even went to the Vodacom shop in Rosebank after being there for 45mins I am told I cant assist you unless you want to make a payment,I do not want to make a payment I want somebody to explain to me why you did not debit and why the hell must I pay for an extra charge if there was money on my account.I called Vodacom a day later when I got a notification of a failed debit order and they told me my account is up to date and I shouldn't worry now today it says I am in arrears.I dropped cell c for their incompetence after years of being with them,this is the first year I am with Vodacom and 5months later you are dropping the ball.By the way your Rosebank branch has people that are very rude and they sit on their phones while there are customers in the shop.One lady even said in a native language that she is busy assisting another customer while one of your consultants needed help mind you she is the supervisor.As a supervisor you should find a way to help your consultant's and customers without complaining.I have also sent an email to Vodacom n the only reply I got was I am in arrears.I have also requested for a callback on last week already,still no call.I am utterly frustrated with this brand and will never use them again.