VODACOM WILL NOT ALLOW ANOTHER SERVICE PROVIDER TO TAKE OVER MY FIBRE LINE DESPITE IT BEING CANCELLED

My fibre line does not run at the speed that I am being charged for and Vodacom is unable to resolve the problem, and also ignoring my request to allow me to move my line despite me not having any contract. (on month to month) I have been asking for my Vodacom fibre line to be released to the holding pool for over a 2 months now so that I can move the line to another service provider. When requesting Vodacom to release my line so that I can move over to another provider, I get told to send an email in order to get the ball rolling. Nobody ever replies to this, and Vodacom keep billing me for a 100meg line that only runs at 10megs. I am being held hostage, as I cant move to another provider, Vodacom cant provide the proper line speed, and the money keeps being ****** from me as I have requested them to allow me to move on. VODACOM = *******!

TWO MONTHS LATER

Vodacom has cancelled my line, after charging me for the 100meg line. but I cannot get another service provider to take over the cancelled line, as VODACOM are not releasing it to the holding pool.

I will be taking this to ICASA and the CONSUMER PROTECTOR if it do not get a call from Vodacom before the end of business today. I will not accept an automated email response again.