Vodacom - Will Never Use You Again!!!

On 28th September 2014 I paid off what was owing on my Vodacom contract as an early settlement. Firstly when the consultant at the Centurion branch emailed all the documentation to the accounts department, they lost the forms. The consultant had to then resend these forms.<br> At the beginning of November 2014 they debit my account for an amount of R912.02. (thumb-sucked clearly as my premium was R735), which had left me with a bounced debit order. I went back to the Centurion branch and spoke to the consultant. He then emailed them telling them to stop the debit orders on the account and to refund the bounced debit order fee.<br> The last time I spoke to the consultant, he said the reply from the accounts department was that I must go into the bank and get a bank statement to prove that the debit order has been going off so that they can refund me cost of the debit order as they cannot pick it up on their side. Awesome system they have because soon after that another debit order goes off.<br> The debit orders have now stopped, I think but this account is still not sorted out. Cannot believe the incompetence of such a big company. Will never use you again!!!!!